Boarding Terms & Conditions (From August 2026)

1. Submission of a Booking Form will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a Booking.

2. Bookings are not confirmed until the 25% deposit has been paid, which is due at the time of submitting the Booking Form.

3. The remaining 75% balance will be required to be settled at the beginning of the stay.

4. Cancellations must be notified 5 days prior to stay. Deposits are non-refundable.

5. You agree to provide full and detailed information in the Booking Form about your dog/s. During your continued use of Bay Pawz services you agree to keep us informed of any changes to your dog/s Booking Form.

6. All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.

7. All dogs must be microchipped and the microchip number must be supplied to Bay Pawz for a board to commence.

8. For stays longer than 3 nights an overnight trial stay is required to ensure compatibility, this will be charged at the set amount for an overnight stay and will be required in full before the trial stay.

9. We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.

10. We are happy to accept bookings for unspayed bitches, however if you believe your dog is due into season during her board you must inform us at the time of booking.

11. We are happy to accept entire males, providing they are not aggressive towards other dogs.

12. You agree to supply enough food for the duration of your dog's board plus water and food bowls, bedding, lead and any toys which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund Bay Pawz the cost of purchase of additional food.

13. If your dog causes damage to the Bay Pawz home or belongings, other than reasonable tear and wear, you agree to reimburse any reasonable cost incurred for replacement.

14. If you collect your dog before the confirmed end date of the board you will not receive a refund.

15. The emergency contact you supply on the booking form must be someone available in the UK whilst you are on holiday who will be able to act on your behalf should we not be able to reach you and potentially collect your dog in the unlikely event that the need should arise.

16. Bay Pawz will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives Bay Pawz authorisation to take your dog/s to the Vet's, including for treatment for external parasites, if necessary, whilst also confirming you will either reimburse Bay Pawz any fees or pay the Veterinary Surgery directly, which-ever applies.

17. Bay Pawz policy to exercise all dogs on a lead, through experience we have found this to be in the best interests of the dog. If you prefer for your dog not to be walked during their stay please advise on the booking form.