Grooming Terms & Conditions (From August 2026)

1. Bay Pawz’s grooms are by appointment only.

2. When booking your appointment, you will be asked several questions to help determine how long the appointment will need to be.

3. Our guide prices are based on the time taken to groom a well behaved dog that is groomed regularly and their cost in good condition.

4. Please supply a current mobile telephone number as reminder texts will be sent out a day or two in advance of your appointment.

5. Please ensure you arrive on time for your appointment, arriving late may incur a late fee. Arriving more than 15minutes after your appointment time may result in your appointment being cancelled and a full charge taken.

6. If you cannot make your appointment please provide 48hours’ notice to incur no charge, Cancellations between 48hr – 24hr will incur a 12.5% charge of appointment, less than 24hr notice cancellations will result in a cancellation fee of 25% of charge of appointment which would be payable before any further appointments can be booked. Missed appointments with no contact will result in a full charge of the appointment being payable before any further appointments can be booked.

7. Please ensure that your dog has had a chance to exercise and toilet before arriving for your appointment.

8. Bay Pawz’s reverse the right to refuse to groom any dog that displays aggressive behaviour.

9. If a dog’s coat is severely matted Bay Pawz’s will only attempt to de-matt for a maximum of 20 minutes in accordance with the Animal Welfare Act 2006. Bay Pawz’s reserve the right to perform a complete clip off of the dog’s coat if the matting is severe enough.

10. If a complete clip off needs to be performed Bay Pawz’s will try to notify you before doing so. However, if we cannot contact you and we believe the clip off is necessary on welfare grounds we will still undertake to clip off the coat.

11. Severely matted dogs will incur additional charges for de-matting and/or clipping off the coat. These charges will vary dependant on the time taken for the procedure but can range from £10 to £35.

12. Bay Pawz’s reserve the right to refuse to groom any dog that we deem too severely matted to safely carry out a clip off of the coat.

13. If you fail to disclose information about any allergies and/or skin conditions Bay Pawz’s will not be held responsible for any irritation, patchiness, abrasions or hair loss that may arise due to the grooming process.

14. If you fail to disclose information regarding physical and/ or medical conditions (such as elbow or hip dysplasia, epilepsy etc.) Bay Pawz’s will not be held responsible for any injury incurred during the grooming process.

15. Bay Pawz’s will not subject any dog to unacceptable levels of stress. If during the grooming process your dog finds any part too stressful that part will not be completed. If Bay Pawz’s cannot complete the groom price reductions may be implemented.

16. If your dog is found to have fleas/ticks or other parasites during its groom, they will be washed in appropriate shampoo. However, due to the extra product and cleaning cost associated with parasites, you will be liable for a £10 surcharge on each groom.

17. If your dog requires urgent medical attention while in our care, Bay Pawz’s reserve the right to seek veterinary attention, any fees incurred will be payable by the dog’s owner.

18. A collection time will be agreed with you when you leave your dog with us. Please contact us if you are going to be late. Failure to collect your dog at the arranged time, or notify us that you will be late, may incur a holding fee.

19. All dogs must be collected within the normal operating times of Bay Pawz’s.